Passwords for the OpenMeeting Customer Portal are self-service: you create and reset your own password from the portal sign-in page. The two situations below cover almost everyone.

Setting your password for the first time

New users set their own password before signing in for the first time. Your account must already exist in OpenMeeting — a reset email is only sent to an email address that matches an existing user.

1. Go to Set your password.
2. Enter the email address associated with your account and submit.
3. Open the email you receive and follow the link to choose a new password.

Heads up: If your organization uses a single sign-on (SSO) provider, you do not set a password here. Create and update your password through your organization's SSO instead.

Resetting a forgotten password

If you've forgotten your password, reset it to regain access. The steps are the same as setting one for the first time:

1. Go to Reset your password.
2. Enter your account email address and submit.
3. Follow the link in the reset email to set a new password, then sign in.

Not receiving the email? Check your spam or junk folder, and confirm you entered the email address on file for your account. A reset link is only sent to an email that matches an existing user. If it still doesn't arrive, contact your administrator or OpenMeeting Support.