Overview
Each time you open the Meeting Manager, licensing verification takes place. This is automatic, verifying your computer and user are properly licensed to use the MEETING MANAGER. When you launch the system, you’ll see a screen similar to this:
Skip Update / Continue – If this is displayed on the right, it is informing you that there is an update you can download (noted by the two red circles shown on the example above. You can choose to press this option to skip the update at this time and proceed into the Meeting Manager.
Continue – Most often, you will only see an option to Continue on the right, because you are already running the most current version of Meeting Manager. Select Continue to enter the Meeting Manager.
Visit the Product Update Site – IF you wish to update the Meeting Manager to the most current version, chose this option shown above on the left. You will be taken to the Open Meeting website download center where you can choose to download & install the most current version of Meeting Manager.
Details / Sequence of Events
After pressing Skip Update / Continue (on the previous screen), the User Authentication screen displays.
Log-In to the Meeting Manager
User Name / Email (128 characters with most special characters allowed)
Your User Name / eMail will be saved and automatically present from your last login. If not, please enter it. Most users use their work eMail as their UserName, however you can use other UserNames. These are assigned by the Clerk or your IT Department upon first use of the system.
Password – (128 characters with most special characters allowed)
Enter your password to access the Meeting Manager. Normally you will be assigned a password when the system is installed. If you don’t have it, request it of the Clerk or IT Department.
Renew My License – In some situations, you may be prompted to renew you license IF it has expired (see an option to “Renew My License” shown on the last line of the sample screen above. This will only appear if your annual user license to Meeting Manager has expired. Choosing this option will send an immediate message to the OpenMeeting Support Team, who will contact you quickly to discuss renewal OR will allow you temporary access while a renewal is in process.
Upon entry of the proper Username & Password, you will see the Groups and Meetings you have access to work in, like the following:
For more information on how to proceed when on the Home / Select Group screen above, proceed to click on the following link:
IF you Forgot your Password to the Meeting Manager
You can Select the “Forgot my Password” on the Login screen, as shown below:
After selecting “Forgot my Password” link, you will be directed to the OpenMeeting Customer Portal (sample below) where you can key in your credentials for the Portal. These are likely different than your Meeting Manager App login creds. If you know these, Key in your Customer Portal Username and Password.
Find Meeting Manager Password in the Customer Portal
Upon correctly keying your credentials to the Customer Portal (per the screen shown above) you will gain access to the Customer Portal and:
- You will be presented with the following Welcome Screen
- Select the “Account Home” button.
Next, your Account Information will be displayed where you can see your Meeting Manager Application Password. To view your password, press the “eye icon” as shown below.
Return to the OpenMeeting Meeting Manager Sign-On Screen and use your new password to gain access to your Groups and Meetings in the Meeting Manager.
IF you forgot your OMT Customer Portal Password
Then Select the link “Reset Password / Forgot Password” on the Portal screen as shown below.
You will then be presented with the screen below, requesting you to key in your eMail address to receive a temporary password. Key in your eMail on this screen and then be sure to select the “Reset” button:
You will receive a message that an email has been sent as shown below:
Then find the eMail in your eMail inbox (possibly look in your Spam or Junk folder) IF you don’t see it immediately.
On this eMail Select the link “Reset Password / Forgot Password” and you will be presented with the following screen. Here, you will key in the new password for the OMT Customer Portal. After keying be sure to select “Reset.”
You will then receive the following message. Proceed to select “Log In” which will take you to the Customer Portal Log In Screen.
OpenMeeting Customer Portal Log In Screen
On the following screen, key in the credentials (User Name & Password) that you just reset and select “Login” to gain access to the OMT Customer Portal.
You will be presented with the following Welcome Screen.
Select the “Account Home” button.
Next, your Account Information will be displayed where you can see your Meeting Manager Application Password. To view your password, press the “eye icon” as shown below.
Return to the OpenMeeting Meeting Manager Sign-On Screen and use your new password to gain access to your Groups and Meetings in the Meeting Manager.
Notes / Special Situations
Installed Version vs Latest Version – When to Upgrade
Near the bottom-left on the initial Home/Select Group screen the “Installed Version” and “Latest Version” appear. In most cases, these will likely be the same. However, if a new version of the Meeting Manager is available, the “Latest Version” has a higher version number than the “Installed Version”. If this is the case, you can click “Visit the Product Update Site” and you will be taken to the OpenMeeting’s downloads page. You will see the latest download version of Meeting Manager along with an overview of the new features & bug fixes. Please contact OpenMeeting Support if you have questions.
We recommend running the latest version and will notify you when major updates are released. However, we do not recommend upgrading just prior to a meeting (unless instructed to do so by OpenMeeting). Also, you may wish to coordinate with your Clerk or IT Department before doing the upgrade as they may have rules or procedures for upgrading software applications. In most cases, running your current version will be fine if things operated fine in your last meeting.
UserName & Password Character Limits for Meeting Manager Sign-In
Both the UserName and Password for the Meeting Manager Initial Sign-In screen allow 128 Characters max (alpha & numeric as well as MOST special characters).
Special Characters NOT allowed use in UserName and Password fields are:
| – the Pipe or Vertical Bar
\ – the Back Slash
All other special characters are allowed use in both the UserName and Password fields for initial Sign-In to the Meeting Manager.
Contact OMT Support
IF you are having issues that are not successfully addressed above, or you are not successful signing into Meeting Manager or the Customer Portal, please call OpenMeeting Customer Support at 320.249.0555.
