Upon installation of OpenMeeting, the OMT Support Team will assign initial user credentials (Username and Password) for each user. You should be provided these by OMT Support, your Clerk or perhaps your IT Department.
It is important to note that you will be provided with TWO sets of credentials. One is for your access to the Meeting Manager App (for running meetings) and the second is for your access to the OpenMeeting Customer Portal (where key information on each user is saved, including your username and password for Meeting Manager).
This document will explain how to find and/or change your Username and Password for access to the Meeting Manager App.
Details / Sequence of Events
Your original Meeting Manager password is saved in the OpenMeeting Customer Portal. Finding an changing your Meeting Manager password within the Customer Portal is easy to do.
Go to the OpenMeeting Customer Portal at via the following link:
When the screen below appears, click on the blue “Log In” button:
You will be directed to the OpenMeeting Customer Portal (sample below) where you can key in your credentials for the Portal. These are likely different than your Meeting Manager App Login creds.
IF you KNOW your Customer Portal Username and Password
Then key in your Username and Password to enter the Customer Portal.
Find your Meeting Manager Password in the Customer Portal
Upon correctly keying your credentials to the Customer Portal (per the screen shown above) you will gain access to the Customer Portal and:
You will be presented with the following Welcome Screen
Select the “Account Home” button.
Next, your Account Information will be displayed where you can see your Meeting Manager Application Password.
To view your password, press the “eye icon” as shown below.
Return to the OpenMeeting Meeting Manager Sign-On Screen and use the password you found in the Customer Portal to Sign In to your Groups and Meetings in the Meeting Manager.
For additional help signing into the Meeting Manager, you can refer to the following Knowledge Base document link:
IF you FORGOT your OMT Customer Portal Password
Then Select the link “Reset Password / Forgot Password” on the Portal Log In screen as shown below.
You will then be presented with the screen below, requesting you to key in your eMail address to receive a temporary password. Key in your eMail on this screen and then be sure to select the “Reset” button:
You will receive a message that an email has been sent as shown below:
Then find the eMail in your eMail Inbox (possibly look in your Spam or Junk folder) IF you don’t see it immediately.
On this eMail Select the link “Reset Password / Forgot Password” and you will be presented with the following screen. Here, you will key in the new password for the OMT Customer Portal. After keying be sure to select “Reset.”
You will then receive the following message. Proceed to select “Log In” which will take you to the Customer Portal Log In Screen.
OpenMeeting Customer Portal Log In Screen
On the following screen, key in the credentials (User Name & Password) that you just reset and select “Login” to gain access to the OMT Customer Portal.
You will be presented with the following Welcome Screen.
Select the “Account Home” button.
Next, your Account Information will be displayed where you can see your Meeting Manager Application Password. To view your password, press the “eye icon” as shown below.
Return to the OpenMeeting Meeting Manager Sign-On Screen and use the password you found in the Customer Portal to Sign In to your Groups and Meetings in the Meeting Manager.For additional help signing into the Meeting Manager, you can refer to the following Knowledge Base document link:
Notes / Special Situations
Special Characters NOT allowed use in UserName and Password fields are:
| – the Pipe or Vertical Bar
\ – the Back Slash
All other special characters are allowed use in both the UserName and Password fields for initial Sign-In to the Meeting Manager.
Contact OMT Support
IF you are having issues that are not successfully addressed above, or you are not successful signing into Meeting Manager or the Customer Portal, please call OpenMeeting Customer Support at 320.249.0555.